Improving System Performance and Reducing Downtime with Cloud Modernization

Industry Mobility & Transportation Technology

Key
Technologies AWS, Automated CI/CD pipelines

Services Legacy Modernization

How Callibrity Helped a Mobility Provider Transform Legacy Technology Into a Competitive Advantage

A national leader in mobility solutions, known for making parking facility experiences simple and efficient, was struggling with widespread operational challenges. Outdated hardware, fragmented systems, and slow software deployment processes were causing costly downtime across locations and frustrating both users and internal teams.

The client, already familiar with Callibrity’s ability to solve complex technical problems from a prior successful project, partnered with us to address these ongoing system-wide issues and modernize their infrastructure for the future.

Dramatically Reduced Downtime

Issues that once took months to fix are now resolved in hours, keeping operations running smoothly.

Automated, Scalable Operations

Software updates happen remotely, eliminating manual processes and ensuring consistent system performance.

Stronger Market Advantage

A modern, cloud-native platform positioned the client ahead of competitors and as a leader in mobility tech.

The Challenge

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Fragmented Systems and Outdated Processes

The client operates pay-on-entry parking facilities across the country, but aging machines and inconsistent software systems made it difficult to maintain smooth operations. Multiple hardware versions across various locations had created significant fragmentation, complicating system management and maintenance. Deploying new software and features was a slow, inconsistent process, leaving locations vulnerable to disruptions and outdated technology.

Manual, on-site intervention was required for most system updates and maintenance, making scalability nearly impossible and leading to lengthy delays when resolving production issues. In some cases, addressing system failures took months, negatively impacting the client’s ability to deliver reliable, efficient services.

The business needed a modern, scalable solution that could consolidate operations, automate system updates, and significantly reduce costly downtime across their network.

Solution

A Cloud-Native, Automated Platform Built by Callibrity

To help the client overcome these operational barriers, Callibrity developed a greenfield, cloud-native solution designed to replace outdated systems with a streamlined, automated platform. Our iterative delivery model allowed the team to quickly identify and address pain points within the legacy technology while defining the optimal technical solution.

The project focused on simplifying and consolidating the client’s system architecture. Callibrity introduced a new on-site tool that receives updates automatically, eliminating the need for manual processes or physical interaction with hardware. The solution was built on a scalable, cloud-native platform deployed on AWS, providing increased flexibility and long-term reliability.

In addition to simplifying system management, Callibrity implemented real-time device monitoring and advanced data visualization tools, giving the client unprecedented insight into operations and system health. A user management portal and automated CI/CD pipelines were also integrated, streamlining development, testing, and deployment for faster, more consistent software releases.

The platform now allows for remote updates, minimizes downtime, and ensures that facilities across the U.S. stay current without the need for manual intervention.

The Results

Faster Resolution, Automated Updates, and a Stronger Market Position

Callibrity’s modernization efforts delivered immediate and measurable benefits for the client. Issues that previously took months to resolve can now be addressed within hours, significantly reducing downtime and improving operational efficiency. Devices deployed in the field receive software updates automatically, ensuring that all locations run the latest technology without the need for on-site support.

Real-time monitoring provides the client with enhanced visibility, allowing for faster detection of issues and proactive resolution. Continuous integration and deployment processes keep the development pipeline efficient and reliable, further improving the speed at which updates and new features are delivered.

As a result of the modernization initiative, the client's new platform not only leap-frogged competitors but has also become a showcase solution within the industry. The success of this engagement has strengthened the partnership, with Callibrity continuing to collaborate on solving new challenges, driving operational excellence, and ensuring the client maintains a competitive edge in the mobility solutions market.